Refund policy

Sort'd sells one thing: a styling membership. We do not sell clothes, so there is nothing to post back to us.

Your membership

You can cancel at any time from your account. Your membership stays open until the end of the month you have paid for, and you are not billed again.

If you change your mind within 14 days of joining, you can have your money back. Because the service starts the moment you join, if you have already used Sort'd in those 14 days we may keep a fair share of the month for what you used and refund the rest. If you have not used it at all, you get the full £9.99 back. Email hello@sortdstyle.com to ask.

After 14 days we do not refund part-months, but you can still cancel whenever you like and keep the rest of the month.

If Sort'd is not working, or you were charged when you should not have been, tell us and we will put it right, refund included.

Clothes you bought through a Sort'd link

When you click a piece on Sort'd you buy it from that shop, not from us. Their returns policy applies and their customer service is who to talk to about a refund, an exchange or a fault. Most UK online shops give you at least 14 days to send something back, but check theirs before you order.

If a piece we showed you turned out to be wrongly priced or out of stock, we would still like to know at hello@sortdstyle.com. It helps us keep the rest of it right.